Once you’ve found the ideal home and your offer has been accepted, we will arrange to send through to you our referencing application form to complete.
This will mean that checks such as proof of residency, proof of I.D, proof of income and employment and credit checks will be carried out on you.
Once you have passed the referencing process, we will start preparing the tenancy agreement and arranging your 'move-in' day.
Permitted payments for properties in England, the Tenant Fees Act 2019 means that in addition to rent, lettings agents can only charge tenants (or anyone acting on the tenant's behalf) the following permitted payments:
Holding deposits (a maximum of 1 week's rent);
Rent
Deposits (a maximum deposit of 5 weeks' rent for annual rent below £50,000, or 6 weeks' rent for annual rental of £50,000 and above);
Payments to change a tenancy agreement eg. change of sharer (capped at £50 or, if higher, any reasonable costs);
Payments associated with early termination of a tenancy (capped at the landlord's loss or the agent's reasonably incurred costs);
Where required, utilities (electricity, gas or other fuel, water, sewerage), communication services "telephone, internet, cable/satellite television), TV licence;
Council tax (payable to the billing authority);
Interest payments for the late payment of rent (up to 3% above Bank of England's annual percentage rate);
Reasonable costs for replacement of lost keys or other security devices;
Contractual damages in the event of the tenant's default of a tenancy agreement; and
Any other permitted payments under the Tenant Fees Act 2019 and regulations applicable at the relevant time.
For properties in Wales, the Renting Homes (Fees etc.) (Wales) Act 2019 means that in addition to rent, lettings agents can only charge tenants the following permitted payments.
Holding deposits (a maximum of 1 week's rent);
Rent
Security deposits;
Where required, utilities (electricity, gas or other fuel, water, sewerage), communication services "telephone, internet, cable/satellite television), TV licence;
Council tax (payable to the billing authority);
Payments for the late payment of rent (where required under the tenancy agreement);
A breach of a term of the contract (where required under the tenancy agreement); and
Any other permitted payments under the Renting Homes (Fees etc.) (Wales) Act and regulations applicable at the relevant time.
Last updated: May 2026
At Scott’s and Sons, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
Scott’s and Sons is a letting agency registered in England.
Company Name: Scott’s and Sons ltd
Company Number: 13560569
Registered Address: 119 Bedonwell rd, Bexleyheath, Kent DA7 5PS
Email: info@scottsandsons.com
Phone: +44 7493 434227
We are the data controller of the information you provide to us.
We may collect and process the following personal data:
Contact details: name, email, phone number, address
Identification documents (e.g., for Right to Rent checks)
Financial information: bank details (for rent or deposit handling)
Property preferences and application details
Technical data: IP address, browser type, and usage data via cookies
We use your data to:
Process tenancy applications
Communicate with you about services, properties, or viewings
Carry out reference checks and legal compliance (e.g., Right to Rent)
Manage tenancies and repairs
Collect and return rent and deposits
Comply with legal obligations (e.g., record keeping, HMRC)
We only process your data when we have a lawful basis, such as your consent, a contractual obligation, or a legal requirement.
We may share your data with:
Referencing agencies
Maintenance contractors (for repairs)
Legal or regulatory authorities (e.g., HMRC)
Our client money protection scheme and redress scheme
IT service providers (e.g., for secure email or cloud storage)
We never sell your data to third parties.
Under UK GDPR, you have the right to access, correct, or request deletion of your data. To exercise any of these rights, please contact us at info@scottsandsons.com.
Complaints Procedure
Scott’s and Sons ltd
We are committed to providing a high standard of service to all our clients. If something goes wrong, we need you to tell us about it so we can improve.
If you are unhappy with any aspect of our service, please contact us in writing:
Email: info@scottsandsons.com
Post: 119 Bedonwell Road, Bexleyheath DA7 5PS
Please include your name, the property address, and a clear description of your complaint.
We will acknowledge your complaint in writing within 3 working days.
A full investigation will be carried out, and you will receive a formal written response within 15 working days.
If you are still unhappy after receiving our final response, you may refer your complaint to our independent redress scheme:
Property Redress Scheme
We are a member of CMP, which protects your money while it is in our possession. You can request a copy of our CMP certificate at any time.